The right dx

Peggy Zuckerman peggyzuckerman at GMAIL.COM
Tue Jan 21 18:19:47 UTC 2014

I would like to think that the doctor who receives praise for a proper
diagnosis and for serving the patient well would cause the doctor to desire
to do the same for all patients.  That is the basis for much child-raising,
i.e., praising the desired behavior, in hopes of eliciting it again and

Recently, I have had the need to call several providers' office to resolve
a conflict.  Purely in my own self-interest, I have carefully thanked and
praised the people helping me.  I want them to remember me, both to make
our interactions more efficient, and to establish a higher level of
interaction between us.  This may mean that I get the return call by the
end of the day, maybe get the suddenly available appointment, and perhaps
the more complete instructions for the upcoming test.  Does that extra
courtesy and praise impact me alone, or does this help set a tone for that
person, and help shake off the irritations of the day?

Since communication, which must be timely and thorough to be effective, is
the glue that holds any relationship together.  As a patient, I can
influence that communication with praise, patience and persistence, and
thereby, may aid other patients as well.

Peggy Zuckerman

So in terms of the clinician you mentioned I'm sure they would have
genuinely appreciated it - it's nice to know when we've done a good job and
how grateful people are for it. But to openly discuss this may take your
relationship to a different level that may make it harder for the
dr-patient relationship to operate optimally in the future.

> --
Peggy Zuckerman

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