Higher error in certain groups?

Vic Nicholls nichollsvi2 at GMAIL.COM
Mon Oct 6 10:24:50 UTC 2014


Mr. Meyers,

I am a patient who is motivated for change. However, I am left out of 
the process. This is true for many of my kind who are here to get change 
that the "establishment" does not want.

Quite frankly I have seen risk managers spend more time delaying, 
ignoring, "lawyering up", threatening us or intimidating us attempts, 
instead of allowing a robust discussion and followup as to resolution of 
errors. Answering questions, and treating us as the enemy rather than 
doing a serious help/attempt at better care and paying for that care, 
those are not always done. Far too often, as in my case, do I see the 
patient dumped on rather than a sincere attempt to include us and give 
us what is due.

Btw, that doesn't always mean a multi million dollar settlement. In my 
case, that is not what I am asking for. However, it seems that I am 
stuck paying the bills and the stalking, gang stalking, cyber following, 
etc. because I speak out in terms of getting things fixed and telling 
others don't let this happen to you.

Without some frank discussion of not just the human error and who takes 
responsibility, but how the response of the administration is, makes a 
big difference. It is a wonder to patients why some healthcare 
corporations need so many lawyers when it is our profits who pay for 
them, vs. patients who are trying to get change that helps the quality 
of health care.

Victoria

On 10/1/2014 10:32 AM, David Meyers wrote:
> It won't be easy to answer the question, "are doctors more often victims of medical error that the general population?", though I know of unfortunate examples of the doctor/VIP syndrome.  But, with respect to those physicians/victims, I'd like to know 1) how did the physician react to the error, e.g., reported at the time to the individual who committed the error and/or to another individual or institutional resource, took other actions, including legal; 2) whether the physician participated in or followed up to see if any corrective or preventive actions were taken; 3) recognizing the potential for committing a similar error, successfully changed his or her own practices or behaviors; 4) if in a teaching setting, translated the error event into lessons for trainees; 5) became more involved in efforts to address medical errors on an institutional or societal level.  Or were these events more often than not just lost opportunities.
>
> My own experiences as one who has committed errors and who has been involved in professional liability actions (not necessarily related) both as defendant and expert, but not yet as plaintiff, gave me insights which influenced how I addressed errors as a practitioner, department chair, corporate risk manager. They also led to my long term involvement in larger settings to develop public policy and strategies to reduce errors and improve clinical practice. I suspect many other physicians have done the same, just like patient/victims are motivated to press for change.
>
> David L Meyers, MD, FACEP
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> Moderator: Lorri Zipperer Lorri at ZPM1.com, Communication co-chair, Society for Improving Diagnosis in Medicine
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