Qualitative studies of second victims

Wallace, Gordon, MD [CMPA] GWallace at CMPA.ORG
Tue Oct 14 15:10:35 UTC 2014


Good morning,
We provide some information on coping with adverse events, complaints and lawsuits. A Canadian psychiatrist helped us compile this advice.

See http://www.cmpa-acpm.ca/cmpapd04/docs/ela/goodpracticesguide/pages/adverse_events/Managing_stress/coping-e.html

Although designed for trainees and practicing physicians, the website is open access to the public. At entry for the first time there is a question that asks you to identify  the nature of your practice.

In addition, I was discussing coping with adverse events with a colleague, and he mentioned that he advises physicians to keep a file of thank-you letters, cards and emails they have received from grateful patients. When something does go wrong in patient care, as it eventually will, then they can consult the file and perhaps get a better perspective on their practice.

We also have a section on this website that is for faculty to help teach the core content. It contains a trigger video called "Coping with a poor clinical outcome". See http://www.cmpa-acpm.ca/cmpapd04/docs/ela/goodpracticesguide/pages/adverse_events/adverse_events-faculty-e.html
Midway down the page.

These materials are used in training in many Canadian medical schools. All of these materials can be used for non-commercial purposes and simply we would ask for acknowledgement of the CMPA.

Hope this helps,

Gord Wallace
Dr. Gordon Wallace, FRCPC
Director of Education
The Canadian Medical Protective Association (CMPA)
875 CARLING AVE., OTTAWA, ON K1S 5P1
P.O. BOX 8225, STN T, OTTAWA ON K1G 3H7
TEL.: (613) 725-9965, EXT. 381, (613) 725-2000
FAX: 877-763-1300
WEB SITE: www.cmpa-acpm.ca<http://www.cmpa-acpm.ca/>
E-MAIL: gwallace at cmpa.org
The CMPA Good Practices Guide is available in English at: cmpa-acpm.ca/gpg <http://www.cmpa-acpm.ca/cmpapd04/docs/ela/goodpracticesguide/pages/index/index-e.html>  and in French at: cmpa-acpm.ca/gbp<http://www.cmpa-acpm.ca/cmpapd04/docs/ela/goodpracticesguide/pages/index/index-f.html>.
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From: Siggs, Tim [mailto:ts228 at LEICESTER.AC.UK]
Sent: Monday, October 13, 2014 7:21 AM
To: IMPROVEDX at LIST.IMPROVEDIAGNOSIS.ORG
Subject: [IMPROVEDX] Qualitative studies of second victims

Dear All,

I am currently looking at the experience of clinicians involved in medical error (not just diagnostic errors), often termed the "second victim". I have conducted a number of literature searches to support this, but given the knowledge, expertise and experience of the members of this listserv I was wondering if the members of this list may be able to suggest any additional articles they may be aware of or have themselves published/ contributed to.

Articles I am interested in are those which provide qualitative accounts of the impact of being a second victim. If anyone is able to help with this please feel free to email me with any details.

Thank you in advance, and if you have any questions or clarifications, please feel free to get in touch.

Best wishes

Tim

Tim Siggs
Trainee Clinical Psychologist
University of Leicester

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