Saying you're sorry when an error occurs

Bruno, Michael mbruno at HMC.PSU.EDU
Thu Mar 24 16:13:22 UTC 2016


This just appeared in CNN – relevant to the issue of physicians practicing “defensive medicine,” and the importance of transparency, disclosure, and apologizing to patients who are harmed when errors occur:

http://www.cnn.com/2016/03/24/health/surgeons-im-sorry/index.html​


From: Leonard Berlin [mailto:lberlin at LIVE.COM]
Sent: Wednesday, March 23, 2016 10:14 AM
To: IMPROVEDX at LIST.IMPROVEDIAGNOSIS.ORG
Subject: Re: [IMPROVEDX] Another look at Questions regarding Radiologists and Imaging

Tom,

What a wonderful story!  That's the way all of us--radiologists and non-radiologists alike --  should practice medicine!
Sadly, your incident is a rarity.

Lenny Berlin

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