Intuitive Decision-Making v Rational Evidence-Weighing

Bob Latino blatino at RELIABILITY.COM
Thu Feb 14 16:38:12 UTC 2019

I thought this Chapter 4 in Malcolm Gladwell’s Blink may be of interest to this group (if you have not read it already):

“Another good example of a high-stakes, “heat of the moment” situation is a hospital diagnosis. Often, doctors and nurses only have a short time to decide whether a patient has heart disease (or any other condition) or not, and the consequences of a bad diagnosis are obviously enormous. As the passage makes clear, the Cook County Hospital had a strategy for avoiding wrong diagnoses: 1) admitting too many people, and 2) asking lots and lots of questions. Gladwell will show how this strategy actually interfered with the process of diagnosing patients.”

Robert (Bob) J. Latino
Reliability Center, Inc.
804-458-0645 (Work)
804-452-2119 (Fax)
blatino at<mailto:blatino at><>
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